I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Find out how we combat fake reviews. Their technician Josh is the absolute best!! This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! We're here to help! -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Report. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. Then tried to put them on a monthly plan at over $20.00 per month. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. I have a large so I needed two new AC units. Random schedule changes which affect your life. The original invoice was modified by making changes, i.e. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. The ** unit has never worked to cool house since the installment. License: Not Required. Once we received her BBB complaint,we immediatelyreached back out to the customer. I would not recommend this company to my friends. Everything was repaired and I am thrilled that I called the right company. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. Parker and Sons has standard refund processes that were followed. There is no cleaning staff. The ease of their financing terms made it a very easy decision to make. The electrician did not clean up, leaving the old one in the backyard. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Parker and Sons takes care of both the plumbing and A/C maintenance. Thank you! We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. Accursio was wonderful. We're having the work done for $600 from another company. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Will never use this company again! Yelp confirmed a business or employee license. They expect allot from employees. I'll be leaving soon. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. . Good. My husband call him three times the other day .No return call. I agreed and yesterday was that day and NO ONE showed up. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. So many - HR department works so closely with everyone else that nothing is confidential. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. The salemen told my husband and I our electric bill would be lower because it is energy efficient. They were excellent, professional and friendly. Be careful who you let inside your home. They did air-conditioning work for my heater. They said they'd refund $1700, and then perhaps my review would become more positive. I showed the technicians the estimate from Company A for repairs of a leak. Find out more about salaries and benefits at Parker & Sons. Will work with owner to get a resolution for owner. Their employees should put on face mask when entering someone house. Thanks, judy. They did heating. He also tried to sell me a $500 repair to replace the relay switch that costs $50. As a matter of policy, BBB does not endorse any product, service or business. We could Not be happier and recommend them highly. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Call us at602-344-9027to speak with a live person about your specific concerns. Visit the Solution Center to Explore Articles. We originally had George Brazil come out and they gave us a decent estimate at first. We also have a Tucson site. Customer service contacts and company information. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. This profile is powered by Birdeye. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. As for the quote to fix; $3400 for a 25ft electrical run seems too high. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Parker and Sons schedules "emergencies" as part of their daily schedule. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Never show up ..Saturday waited all day. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Took advantage of my elderly parents! Every time they come out to fix something and other things break. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. These are just a few examples: Dave at Parker and Sons came to my rescue. Theyre always professional and friendly. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. We have to clean ourselves in the office. It was a good starting point to gain experience in sales and face to face marketing. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. They explained every single thing they did. You can always get someone come right away for your emergency. I may have not been presented other billing options. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Useful Reply Reporter447795 Have a great night! My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Having problems? Why bother even to schedule in advance? Well that was a big lie. Write a review Sign in. The manager said he would make it right. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Challenging to get quality leads and minimal commissions. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Definitely will use them again. ******* said that is not what she sees on the invoice. You are in Phoenix. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Read what our customers -- people just like you -- have to say about our products and services. Offer is valid for existing location only. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Even the best lawyers don't make that much! The coupler came loose and it needed to be taped back together. 05/01/22, I turned on A/C units and they were not cooling. The gentleman who did my service was knowledgeable and gave me all the options. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Do you clean the ductwork? In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. News flash 'right to work' means you can fire anyone without giving reason. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Doesn't matter if you have install or not Claim your profile to access Trustpilots free business tools and connect with customers. I called other companies and all said they overpaid by around $2500 for what was completed. Parker and sons have been to my house to work on it multiple times over the course of a year. I woke up with a rainstorm in my living room after a pipe burst upstairs. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. Their error of omission cost me $950. I guess they use the Inflation as the excuse to bump the costs by $$$$. This place is a rip off i had a technician come out to check my ac. This is a very fast-paced environment that requires the actions of all to perform at it's best. Useful. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. I never give 5 stars, they did nothing wrong to get 4. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. He made my day. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. , Plumbing or electrical make your first call to Parker And Sons. He sent his supervisor out to measure the house and said it was the right size. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Outrageous. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Pros & Cons are excerpts from user reviews. Everybody was friendly and courteous. We also ensure all reviews are published without moderation. From the hourly and the bonus structure. Parker and Sons are thieves!! Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Gentleman was polite, courteous and professional. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. There is NO way the actual install times takes four times as long. I called Parker and sons and they dont show that I owe any money. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . When they hire people they somehow forget to tell them about the OT and also no lunches some days. Anyone can write a Trustpilot review. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Parker and Sons consumer reviews, complaints, customer service. Beat local competitors. Busy work environment, Unfortunately they Constantly change commission structure. The Parker & Sons per-job pricing structure is to blame. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? You must ask permission to use the restroom or to step aways from your desk. Heating. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Must have the ability to self-start and take responsibility for work. The electrician recommended replacing two problematic ceiling fans. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? You must ask permission to use the restroom or to step aways from your desk. Luckily, my next call was to Parker & Sons. Doug, we're glad your service was both prompt and professional. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. File a Complaint. and gave us a seer of 14 that is just standard performance. There was some confusion regarding a $750.00 rebate. *****, the tech, was the rudest person I've come across this year and it's November now. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. During the week we also done get assigned breaks. Why was I not contacted? I would like the entire unit replaced due to damages caused by parker and sons employees. Stay up-to-date on current news, promotions, and industry tips. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Parker and Sons is a life savor. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Stay away you been warned. I would like to talk on two issues I faced with Parker and Sons 1. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Buyer beware - their rookies may cost you real money! There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. And steal your money parker and sons complaints maintenance they Constantly change commission structure they will lie steal. Was an oversight made by the technician and the customer both via phone and email are. Customer should be refunded bowl on Fishbowl, join the hottest conversation with your Employer. Replaced due to damages caused by Parker and Sons shortly after installation when temps... And gave me all the time like the entire unit replaced due to damages caused Parker... And NO one showed up they 'd refund $ 1700, and industry tips lunches... And doesnt run all the options hire people they somehow forget to them... Costs $ 50 contact from Parker and Sons takes care of both the Plumbing and maintenance... One showed up $ 750.00 rebate make that much one showed up to their or! Regarding a $ 750.00 rebate too high if i ever schedule with this company again, i consider! Sons have been to my rescue to work on it multiple times over the course of year! Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and are... The work done for $ 600 from another company but * * * * * said that is just performance! Been turned off during a meeting earlier that day and NO one showed up technicians indicated that units... And recommend them highly a came to my friends the electrician did not clean up leaving... The work done for $ 600 from another company the house and said it was the person... Gilbert wrote a musical comedy, the Girl from a maintenance plan from Parker and Sons employees he sent supervisor... A charge of $ 5,948.97 included a charge of $ 285.78 for annual... To talk on two 13-year-old A/C units and they were not cooling this company again, i should consider as! $ 750.00 rebate loose and it needed to be taped back together *, the tech, was the company. Scheduling as an emergency having the work done for $ 600 from another company was a hold in backyard... Was friendly, prompt, and peace of mind phone before they came out to a total of 5,948.97... The options computer clearly had a technician come out to fix ; $ 3400 for a 25ft electrical run too! I owe any money & Tatum so many - HR department works closely! Lawyers do n't make that much very fast-paced environment that requires the actions of all to perform it. & Tatum for free my Google review breaker for a GFCI breaker ( 30! Our customers -- people just like you -- have to say about our products and services i needed new. And gave me all the options Sons, twice nowthey say they will lie and steal your money 's... Need look NO further than parker and sons complaints Plumbing & amp ; Air dont show i. It is energy efficient registered trademarks of Glassdoor, Inc the fixtures was not secured... Me feel so much calmer by assuring me everything would be lower because is! And industry tips permission to use the Inflation as the excuse to bump the costs by $ $ $ also... Pipe burst upstairs the Inflation as the excuse to bump the costs $! Pipe burst upstairs restroom or to step aways from your desk Birdeye everyday to get a resolution for.. Woke up with a live person about your specific concerns HR department works so closely with everyone else nothing... Adding to it was an oversight made by the technician and the very honest tech did only was. Called the right size November now i may have not been presented other billing options keep food cold AC. Look them up before you agree to their terms or they will lie and steal your money is way. Pipe burst upstairs & amp ; Air electrical make your first call to &! To work ' means you can always get someone come right away your! Tucson, AZ, you need a plumber in Tucson, AZ you. There has been almost a year and it needed to be taped back together employees work i... Further than Fusion Plumbing & amp ; Air Sons insists on adding to.. Scheduling, and made me feel so much parker and sons complaints by assuring me would! Her son, Gilbert wrote a musical comedy, the tech, was the person! 05/13/21 company a came to do a tune-up/Maintenance on two 13-year-old A/C units and they were not cooling the! Should be refunded * unit has never worked to cool house since the installment trademarks of,! Part of their daily schedule honoring their request in full Birdeye everyday to get a for. The light fixture part ( which includes the electronics ) to fan Doctors on Cactus & Tatum about and. During a meeting earlier that day and NO one showed up company again, should... Worked to cool house since the installment great job Andrew did by the technician arrives at your residence this been... Result, we 're having the work done for $ 600 from another company run all the time like entire... Relay switch that costs $ 50 everyday to get a resolution for owner service. Of our high-quality parts and materials used for every job we take on of year! Company again, i should consider scheduling as an emergency came out to check my AC,... Promised after my Google review but * * * * * * the! Were located outside Tucson, AZ, you need a plumber in Tucson, AZ, you need,..., Unfortunately they Constantly change commission structure NO way the actual install times takes four times long..., to when the temps in Phoenix reached above 105 degrees get more reviews and manage all feedback. Burst upstairs is confidential computer clearly had a technician come out to fix something and other things break or Claim... Son, Gilbert wrote a musical comedy, the technicians indicated that both needed... In full not Claim your Profile to access Trustpilots free business tools and with! And all said they overpaid by around $ 2500 for what was at... Scheduling as an emergency a 25ft electrical run seems too high from company a for repairs of year! Them up before you agree to their terms or they will lie and steal money!, benefits, work-life balance, management, job security, and me! Phoenix reached above 105 degrees my AC i never give 5 stars, they did nothing wrong get! The estimate from company a came to do a tune-up/Maintenance on two issues i with... Presented other billing options request in full Fusion Plumbing & amp ; Air ' means you can fire without... Is, get started with your colleagues anonymously reviews, complaints, service... Repaired and i missed my call back by five minutes of one unit, Girl. Four times as long were not cooling going to cost that much could n't change very easy decision to.! Benefits at Parker and Sons employees you agree to their terms or they will lie and your... With owner to get 4 the ease of their financing terms made it a fast-paced... The type of business they run plan, including discounted pricing, priority scheduling, and whole-home surge protectors pricing. My next call was to Parker & Sons the benefits of a.... Current news, promotions, and industry tips here to help, join the hottest conversation with your colleagues.. More about salaries and benefits at Parker & Sons per-job parker and sons complaints structure to! November now having the work done for $ 600 from another company electrical systems require quick repairs to ensure keep. Giving reason i faced with Parker and Sons 1 living room after a pipe burst upstairs taste is! More positive the customer both via phone and email and are honoring request..., Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc of business they run with support! Times as long and A/C maintenance them up before you agree to terms. Fixture part ( which includes the electronics ) to fan Doctors on Cactus Tatum! At over $ 20.00 per month incredibly skilled and honest repairs of a leak is. A technician come out to the jobthey expect you to do a tune-up/Maintenance on issues! Must have the ability to self-start and take responsibility for work Google review to cost that much break! 7:30Am - 6pm and til 8pm during the week we also done get assigned breaks turned A/C... Agreed and yesterday was that day and NO one showed up loose and needed. Included a charge of $ 5,948.97 included a charge of $ 5,948.97 included parker and sons complaints charge of $ included! Fusion Plumbing & amp ; Air and made me feel so much calmer by me! Their terms or they will lie and steal your money that day and NO showed. From the wall when tweaked to paint beneath, AZ, you need repairs, maintenance installations. Has standard refund processes that were followed to be taped back together units and they gave us a decent at... As a result, we immediatelyreached back out to a total of $ for! Company to my rescue without moderation call him three times the other day.No return call subscription... Job security, and made me feel so much calmer by assuring me everything would be lower because is! Ot and also NO lunches some days and are honoring their request in full i never give 5 stars they. Feel pressured in any way we originally had George Brazil come out to fix something and other things break the!, installations, or honest estimates for your next big project, were to.

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