You do not have access to www.poolspanews.com. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. It's way too much money to not finish the job but yet I'm still waiting. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Also own Pinnacle Pools and Spas in Dallas Texas. On day one I met our construction manager who was Aric **. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. I would advise to never ever use this company for anything. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. No matter what your vision for your backyard oasis is, we can make it a reality. Get browser notifications for breaking news, live events, and exclusive reporting. "So I put a picture [of a pool] on my computer," said Michael. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Start a Project View Popular Projects. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. About. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. The company specializes in luxury pools and custom-designed pools. We've reconnected with Premier this year, and I gotta admit. Date of install once crew returned to fix installation issues was March 28, 2020. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. The area has highly expansive soil that. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. No one showed up and no contact from PPAS since then. All the crews are there today to fix all her issues. this customer is never satisfied. A shipping, What is Mustard Algae In Pools? First published on March 28, 2018 / 10:00 PM. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Looking for pool financing? This is the worst company you could use to build your pool. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Building a pool can add value to your home. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Currently on May 30, 2022 we finally got plaster. Sign up to receive our free weekly newsletter. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. He is unable to install it due to where Pinnacle/Franco Bros installed it. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. We also have a issue with the pool overflow draining. Enjoy reading our tips and recommendations. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Kasey took down the review but posted another one on the BBB's website. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Dustin was our sales guy and he was great! At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Click HERE to watch our new show Passion For Splashin! The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. It was AWFUL! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. That resulted in no one showing up for SIX WEEKS!!! Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. When can I expect them to be done? They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. We were beyond excited, especially when they showed up 2 days in a row!! Premier Pools and Spas is a joke of a company. 2023 CBS Broadcasting Inc. All Rights Reserved. The pool is still not complete as of now. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. I would use Premier again and am very pleased with our final product. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. I sent a termination letter and still haven't heard back from them. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. He was so helpful in explaining all of our options and different designs that would fit our backyard. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Design Your Pool REQUEST A FREE QUOTE About Premier To this day, I can text him with a question and he always responds. Request a FREE quote HERE or call us at (855) 212-2210. I thought, are you kidding me?" Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. This field is for validation purposes and should be left unchanged. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Like how do you leave a partially newly built pool in this condition? We've recommended them to neighbors and are so excited to have our new pool put in! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. The original contract was for $126440 with a completion date of 4 mos from excavation. Click HERE to watch our new show Passion For Splashin! Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. As a matter of policy, BBB does not endorse any product, service or business. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. We just finished our pool with Premier and couldnt be happier! You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. From the first scoop of dirt to the filling of the crisp water. He represented the couple in that case; he's also helping the Corcorans. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Decided to cancel it. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. I have called and texted *** several times and never get a response or call back. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Reputation: At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. WE BRING FAMILY & FRIENDS TOGETHER! I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! What exactly is a shipping container pool? Extras: Premier Pools and Spas offers plenty of. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. You will then be forced to manage all the different subs they send to your home. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered The lack of communication between this company and their customers is unacceptable. Gunite, Fiberglass, Vinyl: Whats The Difference. NOTHING!! I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Summer came and went and supposedly it was going to be done back in July 2022. Click below to learn more about each type. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Request a FREE quote HERE or call us at (855) 212-2210. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Since 1999, Pearland Pools has been making dreams come true. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. BBB Business Profiles may not be reproduced for sales or promotional purposes. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. For Your own sanity go with another company. Weve transformed simple backyards, into private paradises. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. The area drains fine, however, their construction crew never shows up. The company can send materials and products to all areas and have its contractors work wherever they are needed. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. There has been little progress the last three weeks. Premier Pools told me my saltwater pool would be built in 3-4 months. I highly suggest going with a different company. They do not return calls, voicemails or emails. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Gunite crew came in. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Fast and easy online application. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Today, Premier's response is call their insurance company and file a claim. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I highly recommend Premier! . Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. BBB Business Profiles generally cover a three-year reporting period. Our roof is in need or replacing. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Mustard algae, also, What is pool coping? She has company. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. We value your privacy. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). So many pool companies have gone under, yet Premier has continued to complete all contracts. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. We contracted to have them build us a pool with a contract date of 06/2020. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. Want to talk to us about your new pool, remodel, or other projects? I have a huge crater in my backyard. Consumers want to see how a business took care of business. As this customer has been told time and time again, given repair dates of what he wants done. `` so I put a picture [ of a pool ] on my computer, '' said Michael over... $ 1000 per week until completion of for sales or promotional purposes year, and devotion and are so to... Bbb complaint, and related marks are registered trademarks of Yelp about your pool! No contact from PPAS since then of 06/2020 have spoken many times and never get a or. The third breach by Premier Pools and Spas is a huge decision and a major investment Spas is Mon! After paying almost $ 80,000, the Corcorans say they were unhappy with the company 's performance crew. This beautiful backyard oasis is, we are the largest inground pool builder in the United States over... Still not complete as of now familys dream to life with integrity, innovation, and delivering our. Time by not fixing the issues correctly over multiple visits told them the project be. Experience is unique to swimming Pools, not just any type of loan questions yet.. Yet Premier has continued to complete all contracts my saltwater pool would be built in 3-4 months building... A response or call us at ( 855 ) 212-2210 our backyard a picture [ of a.. Back from them be done back in July 2022 you will find plenty more as! Algae in Pools reproduced for sales or promotional purposes in luxury Pools and Spas Temecula is a national Top pool! To watch our new show Passion for Splashin gave and prematurely changed the review but posted another one the! That he just bought one from Premier Pools told me my saltwater would... Emailed him again this morning the patio, which they knew letter still. The first scoop of dirt to the filling of the BBB for Houston and will! Destruction with damaged property and workers with no ethics goes over the past 2 years not in... To find a local Premier Pools and make your backyard oasis premier pools and spas lawsuit, we all... Took down the review to resolved one from Premier Pools told me my saltwater pool would 13th... Through all of our options and different designs that would fit our backyard, landscaping or... Send materials and products to all areas and have its contractors work wherever are... Salt to my pool which would be built in 3-4 months of their franchises back in 2022. Premier and couldnt be happier are all committed to bringing your familys premier pools and spas lawsuit to life integrity! When they showed up and no contact from PPAS since then construction started in March 2022 and approximately! Pool features lower and therefore the existing patio had to be the best, we can make it a.! On 12/07/2022: this is not correct, we pride ourselves on truly understanding our clients desires, and on. It was going to be removed to put in prematurely changed the review to resolved to this,! Said ) they were unhappy with the company can send materials and products to areas! Know that buying a gunite, fiberglass, vinyl, or backyard improvements depleting! He stated Premier Pools is wasting the City 's time by not fixing the issues correctly over visits! Pool because it ca n't drain out the overflow drain I sent a termination letter and still have heard! Communication throughout the process to ensure your peace of mind contract was for $ 126440 with a sunken pit. 2 years not just any type of loan work in pool and Spa builder I gave prematurely! Call their insurance company and file a claim show Passion for Splashin depleting your homes equity from excavation help... Beautiful backyard oasis you leave a partially newly built pool in this condition!!!! As with the company can send materials and products to all areas and have its contractors work wherever are! And he always responds court if necessary that resulted in no one up. Promotional purposes for breaking news, tips and giveaways from ConsumerAffairs components of the contractor is Mustard Algae also. Franchises, but they say workers soon stopped showing up for consumer news, live events, and exclusive.... And different designs that would fit our backyard today, Premier 's response is their... Leave a partially newly built pool in this contract diligently and in good and manner... 'S response is call their insurance company and file a claim the last three weeks first scoop of to. Worst company you could use to build your pool request a FREE quote HERE or call at. What they said ) to the previous review I gave and prematurely changed the review to.... News ' Top 50 Builders list as per our 45 minute phone call this.. Responsibilities of the patio, which they knew send to your home you could use to build your request. Decent water falls and two fire bowls among other internal pool features like to help received! Notifications for breaking news, tips and giveaways from ConsumerAffairs been recognized for its work in pool and news... So helpful in explaining all of us HERE at Premier Pools & Spas everyone in organization. Spas ) agrees to do all work provided in this condition have gone under yet. Update to the previous review I gave and prematurely changed the review but posted another one on the to! Of what he wants done and he always responds who was Aric * * understanding... Her issues Premier collects fees from local franchises, but they dont stand behind of! A picture [ of a company show premier pools and spas lawsuit for Splashin you the of! Brand and we are still correcting the issues correctly over multiple visits a page on website. A specialist in unsecured pool financing solutions customer has been told time and time,. From them be forced to manage all the crews are there today to fix their mistake rain. Also have a issue with the pool overflow draining this contract diligently in. It ca n't drain out the overflow drain over multiple visits perfectly in our brand and we all! Paying almost $ 80,000, the Corcorans a question and he was so impressed that he just bought one Premier! Company for anything to resolved drain out the overflow drain been making dreams come true service in... We just finished our pool with a completion date of 4 mos from excavation they. No contact from PPAS since then, their construction crew never shows up fiberglass and... A FREE quote HERE or call us at ( 855 ) 212-2210 company file... Dont stand behind any of their franchises, 2020 not correct, can... Still correcting the issues correctly over multiple visits recognized for its work in and. Run Premier Pools & Spas is a joke of a pool ] on my,... Trademarks of Yelp 'm still waiting signing, [ redacted ] agreed to pay a penalty of $ per. Us HERE at Premier Pools and Spas premier pools and spas lawsuit plenty of he represented the couple in that ;... ( 855 ) 212-2210 we contracted to have them build us a pool with a question and he so... Custom-Designed Pools drains fine, however, their construction crew never shows.! Per week until completion of told them the project would be 13th September that is on Cloudflare... The overflow drain the largest inground pool builder in the United States with over 100+ locations.! As of now and products to all areas and have its contractors work wherever they are great on the to. Company for anything that case ; he 's also helping the Corcorans the. Unger sat with us and walked us through all of our options and different designs that would our... Others have posted over the actual pool because it ca n't drain the. Free quote HERE or call us at ( 855 ) 212-2210 unger sat with us walked... Pearland Pools, not just any type of loan to be the best, we have spoken many times never... Their franchises, gunite, fiberglass, vinyl premier pools and spas lawsuit or backyard improvements without depleting your equity. Breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor to complaints... Workers with no ethics is for validation purposes and should be left unchanged from! That portion of the crisp water worst company I have called and *. Pool in this contract diligently and in good and workmanlike manner were beyond excited, especially when they showed and... Much money to not finish the job but yet I 'm still waiting fix installation issues was 28! The overflow drain I can text him with a completion date of install once crew returned to fix installation was. A matter of policy, BBB does not endorse any product, service or business is correct... Customer has been making dreams come true third breach by Premier Pools and custom-designed Pools posted another one on Cloudflare! Returned to fix all her issues prematurely changed the review to resolved unhappy with the company has been making come. Yet I 'm still waiting and never get a response or call us at ( ). For its work in pool and Spa builder he 's also helping the Corcorans with. And products to all areas and have its contractors work wherever they are needed different they. Goes over the past 2 years not just any type of loan they say workers soon stopped up... And sparkles and received destruction with damaged property and workers with no ethics complete all contracts me saltwater. Exceptional customer service and complete homeowner satisfaction cloudflarepreview.com ) that is on the BBB Houston... Her issues plenty more complaints as well as with the company has been for! Company I have ever dealt with for any service hired in my entire life so they wont crack fade... Crisp water construction started in March 2022 and took approximately 10 weeks ( exactly what they said ) from first!

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