Full-Time. We may also use this information to send you information about discount offers and other special promotions at Great Wolf Lodge resorts. Great Wolfs Copyright Agent can also be reached by facsimile at (608) 662-4281, sent to the attention of General Counsel, Copyright Agent. IN ANY CASE, THE COLLECTIVE LIABILITY OF GREAT WOLF AND/OR THE GREAT WOLF PARTIES UNDER ANY PROVISION OF THESE TERMS SHALL NOT EXCEED TWO HUNDRED AND FIFTY DOLLARS ($250). We require guest checking in to be at least 21 years of age and to present the credit card used at time of booking (in case of incidental charges) and a photo ID upon check-in. Due to a change in work schedule I needed to cancel my reservation (which was still more than two weeks away). IF YOUR CLAIM IS SUBJECT TO ARBITRATION AS PROVIDED IN THE SECTION BELOW, THE ARBITRATOR SHALL HAVE NO AUTHORITY TO ARBITRATE CLAIMS ON A CLASS ACTION BASIS. Without limiting the user conduct terms under the Website Terms and Conditions, by joining the Program, you agree to remain courteous and respectful toward employees, contractors, and agents of Great Wolf, its affiliates, operators, partners, guests and other Members. $16 Hourly. User Conduct. 8. In some cases you may still receive messages (which may have been scheduled prior to the account termination) after termination of enrollment in the Program. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent about rescheduling your reservation, or to cancel and receive a full refund. Great Wolf Lodge, a chain of resorts with indoor water parks, will reopen later this month in Ohio with a number of safety measures to limit the chance of . In any single transaction, only one Program membership account may be used to redeem Voyagers Points. 1. These Terms provide a general overview of the Program. Full-Time. No. If any provision of these Terms is determined by a court of law to be illegal or unenforceable, such provision will be enforced to the maximum extent possible and the other provisions will remain effective and enforceable. Children under 14 must be accompanied by a parent or guardian to receive a replacement Wristband. Further, we may share your information with our service providersthat is, organizations that provide services to support Great Wolf Resorts functions, such as our mail processing company, payment processing companies, and market research firms. Links to non-Great Wolf sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any representation regarding the content at such sites. Voyagers Points and Member benefits and rewards available via the Program have no cash value, are not redeemable for cash, are not gift certificates or gift cards, are purely promotional, and do not constitute property of any participant. THE SITE IS PROVIDED 'AS IS' AND ON AN "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES THAT IT IS FREE OF DEFECTS, VIRUS FREE, ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Any attempt to gain admission to Great Wolf Attractions with a cancelled or unauthorized Wristband (including as obtained through unauthorized means), or a cancelled Wristband, will constitute a breach of these Terms and Conditions. You agree to provide true and accurate information and to ensure your information remains up to date. We do not retain this information or use it for any purpose other than to send and acknowledge receipt of the e-card. Read each offer carefully for specific details, limitations and restrictions. You may be required to present your Program account information at the participating Great Wolf location in order to redeem the Bonus Deal. Indemnification. If this practice is of concern to you, the "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. All Terms and Conditions and benefits including, but not limited to, admission privileges, blackout dates, prices, Wristband type availability, parking locations, benefits and discounts are subject to restrictions, availability, and change or cancellation without notice at any time. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof. At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. For a full explanation of your rights, and to view the Great Wolf Resorts Privacy Notice for California Consumers,please click here. ARBITRATION OF ALL OTHER CLAIMS: ANY AND ALL OTHER DISPUTES, CLAIMS, OR CONTROVERSIES WHATSOEVER, EXCEPT FOR PERSONAL INJURY, ILLNESS OR DEATH OF A GUEST WHETHER BASED ON CONTRACT, TORT, STATUTORY, CONSTITUTIONAL OR OTHER LEGAL RIGHTS, INCLUDING BUT NOT LIMITED TO ALLEGED VIOLATION OF CIVIL RIGHTS, DISCRIMINATION, CONSUMER OR PRIVACY LAWS, OR FOR ANY LOSSES, DAMAGES OR EXPENSES, RELATING TO OR IN ANY WAY ARISING OUT OF OR CONNECTED WITH THIS CONTRACT OR GUEST STAY, NO MATTER HOW DESCRIBED, PLEADED OR STYLED, SHALL BE REFERRED TO AND RESOLVED EXCLUSIVELY BY BINDING ARBITRATION PURSUANT THE FEDERAL ARBITRATION ACT, 9 U.S.C. Is my child's information required for participation in online activities? TRAVERSE CITY, MI - Great Wolf Lodge in Traverse City is set to reopen after a months-long closure due to COVID-19. Splashy rides such as Alberta Fallsa four-story double-raft water slideand a winding lazy river surround the park's iconic hub: a four-story treehouse with a 1,000-gallon tipping bucket. Members will not receive additional Voyagers Points on purchases or bookings made with Voyagers Points. How is personal information shared with third parties? Great Wolf reserves the right to limit or modify enrollment at any time and to accept or refuse participation at our discretion. However, some attractions require specific physical engagement by the participant for safety reasons. Neither accrued Voyagers Points nor rewards are transferable by the member (1) as part of a domestic relations matter, (2) upon death, or (3) by otherwise based on the operation of law. Inactive Accounts. You agree that your liability for the bill is not waived and to be held personally liable in the event that the indicated person, company or associations fails to pay any part of these charges. This Privacy Policy may be changed at any time as described below and you will be bound by changes to this Privacy Policy. Roughly a month ago we called to. (513) 459-8885. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. Personal information obtained online from children under 13 is not released to any third party, except as permitted by law. Voyagers Points Expiration. GREAT WOLF MAKES NO WARRANTY THAT THE PROGRAM WILL BE UNINTERRUPTED, TIMELY OR ERROR FREE, NOR DOES GREAT WOLF MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PROGRAM. Property at a Glance: Great Wolf Lodge Sandusky. Please see the rules and safety features posted for each attraction for detailed requirements. Permission is granted to display and electronically copy and print hard copy portions of the Site for your own non-commercial use. If we make any material changes in the way we collect, use, and/or share the personal information we have previously collected from you, we will notify you of the change by sending you an e-mail at the last e-mail address that you provided us. (1) Great Wolf may delay or waive enforcement of any of the provisions of these Terms and Conditions without losing its right to enforce the same or any other provision later; (2) Wristband holders waive the right to receive notice of any waiver or delay or presentment, demand, protect, or dishonor; (3) should any term herein be deemed invalid or unenforceable, the remaining terms shall remain in full force and effect; and (4) you will send any legal notice or other notice or information that you are required by law to provide or deliver to Great Wolf by first-class mail, or by recognized commercial overnight courier, to the following address: Great Wolf Resorts, Inc., ATTN: Legal Department, 350 N. Orleans Street, Suite 10000B, Chicago, Illinois 60654. For questions or concerns regarding the Program, please contact us as follows: Great Wolf Resorts, Inc., Attn: Great Wolf Rewards Program 350 N. Orleans St., Suite 10000B Chicago, IL 60654 Phone: 708.967.3300 Fax: 608.729.2235 E-mail:[emailprotected]. SOME STATES DO NOT ALLOW THE DISCLAIMER OR LIMITATION OF WARRANTIES, SO THE DISCLAIMERS SET FORTH ABOVE MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH STATE LAW APPLIES TO YOU. All rides and attractions are subject to closings and cancellations for operating conditions. After calling to cancel, I was reminded of their $25 cancellation fee which I vaguely recall hearing about as I was booking. Great Wolf Resorts may use cookies, web beacons or other passive tracking tools to collect information about your visit to our web sites and to track the effectiveness of our online marketing. Fuel up with food and drinks at eight restaurants and snack bars. About My Reservation I left something at Great Wolf Lodge. Lost Property: Great Wolf is not responsible for lost or stolen property. Property at a Glance: Great Wolf Lodge Grapevine. If you cancel your account, any unredeemed Voyagers Points, rewards or Member benefits, and/or progress towards the foregoing will automatically be cancelled and forfeited and will no longer be available for redemption. Great Wolf may also change accommodations, alter or cancel any activities of, deny service of alcohol to, confine to guest room, search the guest room, property or baggage of any Guest when in the sole opinion of Great Wolf, the Guests conduct or presence, or that of any minor for whom the Guest is responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others, or is in violation of any provision of this Agreement. What time is check-out? Most hotels will not charge you a cancellation fee unless you're within 24 hours. Reservation means the hotel room booking and guest information related to (a) guest(s) staying in a Resort. Untethered Wristband means as provided under Wristband Types below. GREAT WOLF HEREBY DISCLAIMS ALL LIABILITY TO THE GUEST FOR DAMAGES FOR EMOTIONAL DISTRESS, MENTAL SUFFERING OR PSYCHOLOGICAL INJURY OF ANY KIND UNDER ANY CIRCUMSTANCES, WHEN SUCH DAMAGES WERE NEITHER THE RESULT OF A PHYSICAL INJURY TO THE GUEST, NOR THE RESULT OF GUEST HAVING BEEN AT ACTUAL RISK OF PHYSICAL INJURY, NOR WERE INTENTIONALLY INFLICTED BY GREAT WOLF. If Great Wolf elects to terminate the Program, Great Wolf will provide a notice of the termination by general posting to the Website or through other methods deemed appropriate by Great Wolf as permitted under law. Our reservations were for 4 PM Check in, on July 18. Voyagers Points may be subject to limitations on redemption, including, without limitation, booking availability at the selected Great Wolf location, black-out dates, notwithstanding any errors in advertising to the contrary. Great Wolf may periodically request additional information to help us get to know you better. Mason, OH 45040. Children's' Privacy: Policies For Users Under Age 13. These resort fees are not optional, if charged, and you acknowledge that these charges were factored into your decision to stay at the resort. Great Wolf is under no obligation to provide Members with any particular number of Voyagers Point-earning opportunities, special offers, or to send messages to them. As a condition to membership in the Program, you agree to comply with the terms of all offers, promotions and programs of Great Wolf and any advertiser, sponsor and partner at all times. Wristband Holder means the individual to whom Great Wolf or the Resort directly issues a Wristband. Voyagers Points accrued by a Member in any Qualifying Purchase may only be redeemed in a separate, subsequent purchase or transaction. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. You agree that all charges can be charged to the credit/debit card on file with the hotel, and understand the hotel reserved the right to pre-approve charges at the time of check-in. YOUR CONTINUED USE OF THE SITE INDICATES YOUR CONTINUED ACCEPTANCE OF THIS AGREEMENT. Voyagers Points may be redeemed only for room charges during a future Stay at a participating Great Wolf location. At times our websites offer the option to send an e-card. There is no fee associated with the Program. Guest Room Wristband means as provided under Wristband Types below. Great Wolf shall not be responsible for, or liable to, any Member, person or entity, in any way, for any losses, costs or expenses incurred by a delay or error in crediting Voyagers Points or benefits to a Member's account. Untethered Wristband: Wristbands may be additionally offered for sale by a Resort as a day pass without a hotel reservation, or otherwise in connection with special events or promotions. Great Wolf Resorts maintains security measures, such as firewall, limited access, and SSL encryption technology, designed to protect against loss, misuse, and alteration of visitor information collected by Great Wolf Resorts through its websites. Visit Website. Great Wolf has no obligation to refund you for any unredeemed Voyagers Points, rewards or benefits following cancellation. For your security, secure your room with the deadbolt, and use your room doors viewfinder to identify all visitors. If we make any material changes in the way we collect, use, and/or share personal information on a going forward basis, we will indicate those changes in an updated version of the privacy policy. All Bonus Deals must be redeemed prior to the stated expiration date to be valid. GUEST HEREBY AGREES THAT EXCEPT AS PROVIDED IN THE LAST SENTENCE OF THIS PARAGRAPH, GUEST MAY BRING CLAIMS AGAINST GREAT WOLF ONLY IN GUESTS INDIVIDUAL CAPACITY. The hotel was nice and clean and the breakfast the next morning was definitely " in 2 reviews " one of the employees there was absolutely wonderful she had our room ready to go all my wife had to do was sign. All disputes relating to this Agreement are subject to the exclusive jurisdiction of the courts of Madison, Wisconsin and User expressly consent to the exercise of personal jurisdiction in the courts of Madison, Wisconsin in connection with any such dispute including any claim involving Great Wolf and/or the Great Wolf Parties. Our postal contact regarding the matters set forth in this Agreement is as follows: Great Lakes Services, LLC Attn: Greatwolf.com support, 525 Junction Road, Suite 6000 South, Madison WI 53717. When I booked online I was charged twice for the same reservation. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH GREAT WOLF AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. No portion of any payment for purchases qualifying for the Program or any Voyagers Points or rewards constitute consideration paid for any of the foregoing. When you redeem your Voyagers Points, your Voyagers Points with the earliest expiration dates are used first. YOU (FOR YOURSELF, MINOR CHILDREN FOR WHOM YOU MAY BE A SUPERVISING COMPANION, AND EACH OTHER WRISTBAND HOLDER) AND GREAT WOLF IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL. Great Wolf Resorts collects personal information through this website when you make an online reservation at one of our properties in the U.S., purchase a gift certificate, opt into the E-Pack, use the Ask-a-Mom forum, post a video, submit a comment in connection with any interactive forum offered on the website or send us an inquiry for information. Great Wolf Lodge has a policy that they will charge you the full price for your room if you try to cancel your reservations within 72 hours. In order for Great Wolf Lodge to continue providing our high safety standards, we require your full cooperation to abide by Great Wolf Lodge's fire safety regulations. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, shall not waive such term or condition or any subsequent breach thereof. 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