La-Z-Boy will give you one full year to use the credit. The TERMS & CONDITIONS prevent the buyer from any recourse. Labor to repair or replace any parts is covered for one year . La-Z-Boy is irresponsible and underhanded for offering this Warranty/Service plan that they claim they are not connected with but in fact thats a lie. You can use a hot glue gun instead. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. Damage through vandalism or natural disaster This enhanced Crypton finish provides an invisible, protective When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. La-⁠Z-⁠Boy Privacy Notice. first. This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. Our sleeper sofas are perfect for overnight guests. They then didn't respond to that email for 2 more weeks. Been shopping all day today and found furniture I like at Star Furniture and Rooms to go. Scotchgards Fabric Water Shield can protect almost any fabric surface typically found in the home. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ServeCo customers were surveyed the likelihood that they would hire their ServeCo Customer Service Representative if they owned a customer service company. Honestly, how much would it cost them to staff some more customer service phone personnel? For a better experience, please enable JavaScript in your browser before proceeding. We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. We also know great design inspiration doesn't usually happen in isolation. My husband's 3cyr old power recliners footrest broke I Dec. This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). The cost of the plan depends on the price worth of furniture. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Share your photos and videos with others to prove the truth of your words. I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. Cost of the damage sofa is not covered. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. Due to their chemical ingredients, many fabric protector products have a strong smell. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. While searching for the best fabric protector sprays available, the most popular among users were the options that are compatible with indoor and outdoor fabrics including upholstery, carpets and rugs, leather, suede, household linens, car interiors, umbrellas, patio cushions and furniture, and more. prevent circling. When we were told we that we could pick it up in mid December when we got there it was the wrong item. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. If spills do occur, attend to them quickly remembering to blot, not There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. Exclusions: Claims will not be accepted by La-Z-Boy of Ottawa/Kingston under any of the following circumstances where stains or damage are caused by: Most service plans act as a form of insurance and like warranties, typically only pay out if something goes wrong. The problem is that you cannot get service. The MSRP on the sofa is $1599 and on sale for $1179. Although leather is resistant to fading, prolonged direct Mary Whitmer @ 866-667-6685. Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. Those stores have GREAT people, not a bunch of professional liars. Where you buy it from. " in 4 reviews Location & Hours 11515 Carolina Place Pkwy Pineville, NC 28134 Get directions Edit business info You Might Also Consider Sponsored 50 Floor 48 Yes! We bought an additional warranty. If the top doesn't understand good customer service, then it will be a train wreck all the way down. Multipurpose sprays can protect a range of upholstery, curtains, carpets, and other furnishings, as well as other household items, such as shoes, hats, and backpacks. Will that stain ever come out? This review was chosen algorithmically as the most valued customer feedback. When they were delivered on 1-27-23, both were defective. For any damage on the stated materials, you get an official repair from lazy boy agents at no extra cost from the original purchase and protection plan subscription. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. Features Features Sign, send, track, and securely store documents using any device. Comfort. color variations are hallmarks of quality and give each piece a distinctive look all Peace love and daisies. It was about 200 per chair. Is La-Z-Boy 5-Year Extended Protection Plan Worth it? Mercury Row Morpheus Reversible Sectional Ottoman Review. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. Explore options and upgrades to personalize your comfort. Contacted La Z Boy, again, twice, starting to see a trend in (lack . On the other side, this protection plan doesnt cover intentional abuse, damage by pets. Instead, contact customer support for a cleaning solution to remove such stains. For that reason, expect a wide range of pricing. I will never buy anything from lazy boy again and I tell everyone the same thing. Do not saturate. Other damage includes; Fabric or leather wrinkling We ordered in early October hoping to have by Christmas. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Were that confident in our offering to you. No training or downloads required. We had a very similar experience. La-Z-Boy recliners offer a wide range of designs, sizes, and materials. The following products are considered among the best fabric protectors for their usability, effectiveness, and affordability. Pretest a small, inconspicuous area first. Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. It's not "Our way or the highway." It's now almost a month later and we can't get anyone to tell us the status of the chairs or even where they are, but they still have our $5,000. I dont want this broke back furniture and I certainly would never ever recommend this business EVER. The salesman stated everything would be covered including labor . Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Can't sit straight on it anymore, and gives constant backpain. All the effort and info gathering has been on our side. What a scam the warantee was. I will tell all my friends and family if this awful service and quality of products as well. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Find out how we combat fake reviews. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Worst is the sectional. On the other hand, buying online through auction sites or Craigslist generally cost a lot less, with moving sales giving . Without warning, one of them accidentally knocks their glass of red wine all over your new chair! It was defective. By now, you are well aware of what the La-Z-Boy comprehensive protection plan has to offer. Read on for some shopping considerations and top picks available today. I would find out a little more about it before deciding. cleaning code. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had a customer service Rep Karen C tell me they treat all customer issues the same(Meaning by their policy). 1. Spot clean only with a water-free dry cleaning solvent. The company simply delivered a new recliner. We use dedicated people and clever technology to safeguard our platform. California residents, please see the With this plan, youll receive something for the cost of the coverage that benefits the longevity of your product. Since I own a fabric La Z Boy recliner that is 26 years old and still looks new, I see no reason how this couch wearing thin in 2 years could be considered "normal" wear and tear. Do not use a foam or liquid cleaner of any type. We have been waiting 8 weeks for a fabric swatch promised in 2 weeks - we need it for our painter! Do not use solvents to spot clean. Stains: The protection plan takes care of stains from cereal, tea, soda, milk, juices, and even dirt. Where Can I Take My Lazyboy Recliner for Repair? Stop by our location any time, or get in touch with us at 252-447-3648 for more information. There is 12 months of labor included in warranty. They dont return calls. It was defective. #1. Meanwhile, they are delivering pieces to my house with no call? To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. This complaint was posted by a verified customer. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. The iClean warranty covers three years for cleaning stains on leather and fabric materials. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. After 2 years, . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Dont let the simplicity of application make you trigger-happy, however! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Can't afford to buy three new ones. In tune with today's style, our media consoles make a room. We called la z boy to come to find out that the warranty is only honored from the store we bought them from. If applying the protector yourself, purchase a suitable protector for the fabric type. Rinse thoroughly with plain water to remove excesssoap. Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. I called the warranty company like the instructions said. JavaScript is disabled. High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. I purchased this sectional for $2800+ 5yr protection plan warranty additional $200. Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. Overall: 8.3 /10. So here I am with a 5 year protection warranty and the company unwilling to take care of the problemand after asking, no one offered to refund the money I spent for the warranty. 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